Privacy Policy - DivorceShift

1. Introduction

At DivorceShift.com, we are fully committed to protecting your personal privacy and ensuring the security of your personal data. We recognize the importance of safeguarding the personal information of every user and take our obligations under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), seriously. This Privacy Policy outlines how we collect, process, store, and share your information, as well as your rights and choices regarding your data. We uphold a privacy-first approach in all aspects of our operations.

2. Scope of Policy and Role as Data Controller

This Privacy Policy applies to all visitors, users, and customers of DivorceShift.com and governs the processing of personal information collected through our website, services, and communications. For purposes of data protection laws, DivorceShift.com is the data controller for the personal data collected and processed in connection with the use of our services. If third parties process your data on our behalf, they do so under strict data processing agreements.

3. Categories of Data We Collect and Process

We process the following categories of personal data, depending on your interactions with our services:

a. Usage Data
This includes information related to your interaction with our website, such as browser type, IP address, access times, reference pages/URLs, device type, pages viewed, and session times to analyze usage trends and improve our services.

b. Account Data
When you create an account or register for our services, we collect your name, postal address, email address, and phone number for account management and communication.

c. Profile Data
We collect preferences, behavior, and history related to your activities on DivorceShift.com, including service usage, past purchases, and other behavioral patterns for personalization and service improvement.

d. Communication Data
Information you provide when contacting us through forms, email, or support channels—including inquiry content, timestamps, and follow-up messages—is stored to assist you efficiently and improve our support system.

e. Technical Data
Includes data collected from your device used to access our services, such as operating system, device identifiers, language settings, screen resolution, and system configurations for compatibility analysis and performance monitoring.

f. Transaction Data
We process information related to payments, purchases, subscription details, and billing or shipping addresses to fulfill our contractual commitments and manage transactions securely.

g. Preference Data
We record your marketing and communication preferences, such as consent for newsletters, interest in specific products, and advertising settings, to respect your communication choices.

4. Legal Bases for Processing

We rely on the following legal bases, as applicable under the GDPR and similar frameworks:

– Consent: Where legally required, processing is based on your explicit consent (e.g., for marketing communications).
– Contract Performance: We process personal data as necessary to perform a contract with you, such as providing purchased services.
– Legal Obligation: Certain processing activities are conducted to comply with legal obligations.
– Legitimate Interest: We process data for our legitimate interests, such as improving the user experience, preventing fraud, or securing our platform—provided such interests are not overridden by your rights.

Under the CCPA, we do not sell personal information and do not share data for cross-context behavioral advertising unless explicitly authorized.

5. Your Data Subject Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

– Right of Access: You can request a copy of the personal data we hold about you.
– Right of Rectification: You can request correction of inaccurate or incomplete data.
– Right of Erasure: You may request deletion of your data, subject to legal or contractual retention obligations.
– Right to Restrict Processing: You may restrict certain processing of your personal data under-defined conditions.
– Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format to transfer to another controller.

California residents additionally have the right to:

– Know what categories and specific pieces of personal data we have collected;
– Request deletion of personal information;
– Opt-out of the sale of personal data (Note: We do not sell personal data);
– Not be discriminated against for exercising privacy rights.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We implement appropriate administrative, technical, and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

– End-to-end encryption of sensitive communications and transactions;
– Regular data backups and secure data storage;
– Access control measures and role-based access restrictions;
– Regular security training and awareness programs for our staff.

7. International Data Transfers

Where required, personal data may be transferred to jurisdictions outside of your country of residence. In such cases, we ensure adequate protection using appropriate legal safeguards, including the European Commission’s Standard Contractual Clauses (SCCs) and compliance with applicable international regulations.

8. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable law. Retention periods vary depending on the category of data:

– Usage Data: Retained for up to 24 months for analytics.
– Account & Profile Data: Retained for the life of the account and up to 6 months post-deactivation.
– Transaction Data: Retained for at least 7 years to comply with financial regulations.
– Communication Data: Retained for 24 months for quality assurance.
– Preference Data: Retained until updated or withdrawn.

We routinely review retention policies and securely delete data that is no longer needed.

9. Cookie Policy

DivorceShift.com uses cookies and similar technologies to enhance functionality and user experience. Our cookie categories include:

– Essential Cookies: Required for website functionality, such as authentication and navigation.
– Functional Cookies: Enhance personalization and remember preferences.
– Analytics Cookies: Help us understand user engagement and optimize performance.
– Performance Cookies: Collect anonymous data for improving speed and reliability.

10. Cookie Management and Compliance

In accordance with GDPR and CCPA, users are provided with clear cookie consent mechanisms. You may manage your cookie preferences at any time using our Cookie Consent Tool available on our website. You may also adjust browser settings to restrict or delete cookies. Certain functionalities may be impacted as a result.

California residents can opt out of personal data collection for analytics or marketing purposes via the “Do Not Sell or Share My Personal Information” link available on DivorceShift.com.

11. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take appropriate steps to delete it. Parents or guardians who believe their child has provided information without consent should contact us immediately at [email protected].

12. Changes to This Policy

We reserve the right to update this Privacy Policy at our discretion to reflect changes in technological, regulatory, or operational needs. Any significant changes will be communicated through our website or directly via email, where appropriate. We encourage users to periodically review the Policy to remain informed.

13. Contact Us

For questions or concerns related to this Privacy Policy, our data practices, or exercising your data rights, please contact us at:

Email: [email protected]
Website: https://www.divorceshift.com

We are committed to complying with data protection laws and ensuring transparency and accountability in how we handle your personal information.

Your privacy matters—please do not hesitate to reach out with any concerns regarding the protection of your personal data.