Privacy Policy for DivorceShift.com

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.

We may process usage data (“usage data”), which comprehensively includes access timestamps, page views, interaction metrics, browser type, operating system, IP address, and device information. This information is collected through server logs, cookies, and analytics tools and may include session duration, pages visited, and user journey patterns. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, understanding user behavior, optimizing content delivery, and enhancing security measures, which enables us to provide a better user experience, protect against unauthorized access, and develop more relevant content. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.

We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, registration date, and account status. This information is collected through registration forms, account updates, and user preferences and may include communication preferences, notification settings, and account security choices. The source of this data is direct user input during account creation and management. We process this information for several important purposes, including user authentication, account security, service delivery, and communication management, which enables us to provide secure access, personalized services, and important updates. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes name, biographical information, relationship status, location, interests, and profile pictures. This information is collected through profile creation forms, profile updates, and user submissions and may include divorce status, co-parenting preferences, and support needs. The source of this data is direct user input and profile management actions. We process this information for several important purposes, including personalizing user experience, facilitating community connections, providing relevant resources, and matching users with appropriate services, which enables us to deliver targeted support, relevant content, and meaningful connections. The legal basis for this processing is our legitimate interests in operating and improving our platform services.

Your Rights:

Right to Access: You have the right to obtain confirmation about whether we process your personal data and request access to that data. This includes the ability to receive a copy of your personal data, know the purposes of processing, and understand any automated decision-making processes. To exercise this right, you can submit a formal request through our dedicated privacy portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

Right to Rectification: You have the right to have inaccurate personal data corrected and incomplete data completed. This includes the ability to update account information, correct profile details, and modify any incorrect data entries. To exercise this right, you can use our account settings panel or submit a formal correction request. We will process your request within 15 business days and may require account password verification, email confirmation, and supporting documentation to verify your identity.

Right to Erasure: You have the right to request the deletion of your personal data when certain conditions apply. This includes the ability to delete your account, remove specific data entries, and withdraw previous consent for data processing. To exercise this right, you can initiate account deletion through settings or submit a formal erasure request. We will complete the erasure within 30 days and may require written confirmation, account password, and identity verification documents to verify your identity.

Right to Restrict Processing: You have the right to limit how we use your personal data in specific circumstances. This includes the ability to pause data processing, temporarily disable account features, and limit data sharing with third parties. To exercise this right, you can adjust your privacy settings or submit a formal restriction request. We will implement restrictions within 7 days and may require two-factor authentication, account verification, and formal written request to verify your identity.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller. This includes the ability to export your profile data, download account history, and transfer information to other services. To exercise this right, you can use our data export tool or submit a formal portability request. We will provide the data within 30 days and may require account ownership verification, email confirmation, and identity documentation to verify your identity.Data Processing and Security

Data Types and Processing

We process Service Data which includes account credentials, profile information, service preferences, and activity logs. This processing involves collection, storage, analysis, and secure transmission, enabling us to provide personalized divorce guidance and support services. For example, in the context of relationship transitions, this includes tracking progress through divorce proceedings, storing legal document templates, and maintaining support group participation records. The legal basis for this processing is legitimate interest and contractual necessity, specifically to deliver requested divorce support services and maintain service quality.

We process Technical Data which includes device information, IP addresses, browser details, and interaction metrics. This processing involves automated collection, analysis, and storage, enabling us to optimize website performance and user experience. For example, in the context of relationship support, this includes analyzing how users interact with resource materials and support tools. The legal basis for this processing is legitimate interest, specifically to ensure optimal service delivery and platform security.

We process Communication Data which includes messages, comments, feedback, and support requests. This processing involves storage, analysis, and managed access, enabling us to provide effective support and community engagement. For example, in the context of relationship transitions, this includes maintaining records of counseling referrals and peer support interactions. The legal basis for this processing is consent and legitimate interest, specifically to facilitate support services and community engagement.

We process Transaction Data which includes subscription details, payment records, and service usage history. This processing involves secure storage, analysis, and verification, enabling us to manage service delivery and financial operations. For example, in the context of relationship support, this includes tracking access to premium resources and professional consultation services. The legal basis for this processing is contractual necessity and legal obligation, specifically to fulfill service agreements and comply with financial regulations.

We process Preference Data which includes customization settings, notification preferences, and content interests. This processing involves storage, analysis, and application, enabling us to personalize user experience and content delivery. For example, in the context of relationship support, this includes tailoring resource recommendations and support group matches. The legal basis for this processing is consent and legitimate interest, specifically to provide personalized support services.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive relationship and divorce-related data.

International Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by GDPR standards, ISO 27001 requirements, and regional data protection regulations, ensuring compliance with international privacy laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: Retained for duration of active account plus 2 years for legal compliance and user reactivation purposes
Usage Data: Retained for 12 months to support service improvement and user experience optimization
Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements
Communication History: Retained for 3 years to maintain support continuity and resolve disputes
Technical Logs: Retained for 6 months for security and performance optimization

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for DivorceShift.com

Essential cookies serve fundamental functions for our website’s core operations. These cookies process authentication data, security tokens, and session information to enable secure access to divorce resources and personal accounts. For example, they maintain secure login sessions when accessing sensitive divorce documentation or private support group areas. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability

Functional cookies enhance your experience by remembering your preferences. They process user settings and interface choices to provide personalized support during your divorce journey. For example, they remember your preferred content categories, such as co-parenting resources or legal information. They enable:
– Language preferences
– Region-specific content
– User interface customization
– Feature optimization
– Personalized settings

Analytics cookies help us understand how visitors use our divorce support resources. They collect anonymous data about page interactions and navigation patterns to improve our content and services. These cookies track:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences

Performance cookies assess and improve website operation by monitoring technical aspects of your experience. They help ensure our support resources load quickly and function properly when you need them most. These cookies focus on:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance

Cookie Management

You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings

GDPR Compliance

For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency

CCPA Compliance

California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information

COPPA Compliance

Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights

Updates and Changes

Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring

Contact Information

For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for divorceshift.com and covers all associated services within the relationship industry.